E-mail Etiquette for Businesses
May. 8th, 2015 07:15 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
livingdebDear Companies,
You would think people would know their own e-mail addresses. Sadly, this is not always the case. Also, typos happen.
So please do not let customers tell you their e-mail addresses by typing them in or telling you over the phone rather than by sending you an email (at least not without confirming that they received an e-mail sent to the address that they supplied). But if you must, don't then proceed to supply them important information only via e-mail from a no-reply address.
When you accept wrong e-mail addresses and then don't even allow the recipient you are bothering to let you know about the error, that's not nice. Especially when you are also sticking things on a calendar that is attached to that address, American Airlines.
And especially when your e-mail yells at me for looking at private information that's not mine, doctors.
It's not even good business.
Here's a bonus hint: If someone hasn't been to your clinic in over two decades, you might want to confirm that the snail-mail address you have for them is correct. Especially if that's where you're mailing your bills.
Sincerely,
The Wrong Debbie
P.S. Providing me a long-distance number (which I'm going to assume will bring me to a non-human) is not encouraging me to get back to you on this, either.
Blue Bell News of the Week
Poor Blue Bell is out for the count. It's going to be "several months at a minimum" before ice cream is again sold to the public. They are going to extreme lengths to make sure nothing like this ever happens again. For example, they are cleaning everything including air conditioning systems and "Eliminating possible contamination pathways, including redesigning work spaces to re-route traffic in production areas, placing barriers between work areas, installing additional foot washers at doors into production areas, and discontinuing use of outside materials such as wood pallets in sanitary areas."
You would think people would know their own e-mail addresses. Sadly, this is not always the case. Also, typos happen.
So please do not let customers tell you their e-mail addresses by typing them in or telling you over the phone rather than by sending you an email (at least not without confirming that they received an e-mail sent to the address that they supplied). But if you must, don't then proceed to supply them important information only via e-mail from a no-reply address.
When you accept wrong e-mail addresses and then don't even allow the recipient you are bothering to let you know about the error, that's not nice. Especially when you are also sticking things on a calendar that is attached to that address, American Airlines.
And especially when your e-mail yells at me for looking at private information that's not mine, doctors.
It's not even good business.
Here's a bonus hint: If someone hasn't been to your clinic in over two decades, you might want to confirm that the snail-mail address you have for them is correct. Especially if that's where you're mailing your bills.
Sincerely,
The Wrong Debbie
P.S. Providing me a long-distance number (which I'm going to assume will bring me to a non-human) is not encouraging me to get back to you on this, either.
Blue Bell News of the Week
Poor Blue Bell is out for the count. It's going to be "several months at a minimum" before ice cream is again sold to the public. They are going to extreme lengths to make sure nothing like this ever happens again. For example, they are cleaning everything including air conditioning systems and "Eliminating possible contamination pathways, including redesigning work spaces to re-route traffic in production areas, placing barriers between work areas, installing additional foot washers at doors into production areas, and discontinuing use of outside materials such as wood pallets in sanitary areas."